Help & support
Ask what you need—timing, accessibility, group planning, or logistics. We’ll respond with clear answers and helpful next steps.
Before you go
Practical guidance to make your day feel easy.
Timing and meeting pointsArrive prepared
After you request, we’ll share the meeting area details and what to expect. Plan to arrive a few minutes early so you can settle in comfortably.
What to bringBased on the experience
Review included and not-included items on the request page. In general: comfortable shoes and a quick check of any accessibility needs you want us to know about.
Accessibility notesWe’ll confirm suitability
If mobility, seating, or other needs affect your plans, include them in your message. We’ll respond with the most accurate guidance possible.
Group planningClear, calm, organized
For larger groups, include travelers_count and any special considerations. We’ll help coordinate the practical details to keep things comfortable.
Common questions
Short answers, easy to scan.
Yes. If something changes—date, group size, or accessibility notes—send an update as soon as you can so we can check availability and adjust the details.
We’ll help you find a workable alternative. If timing is tight, include that in your message and we’ll prioritize the best options.
We’ll review the notes you share and respond with guidance. If you’re unsure what to include, tell us what feels important for comfort and we’ll take it from there.
Looking for the quickest path? Go back to the request page, fill in your details, and add your questions in the message field. We’ll reply with next steps.